It is the intention of Surveillent.com to only advertise on its store pages, only in-stock items unless noted otherwise. If the product you have ordered is currently out of stock, we apologize for this inconvenience. We will contact you in these situation within 24 business hours of receiving your order.
All in stock items are usually shipped the Same Day (*not including weekends and holidays) provided that the orders are placed before 2pm CST. Orders placed via email or by phone receive the same priority handling.
International orders may be subject to customs or import duties once the package reaches the destination country. These additional charges are the responsibility of the recipient; we cannot control or predict these charges. Since custom's policies vary widely from country to country, you may want to contact your customs office for further information.
Many backordered items are restocked within 3 - 10 days. Once restocked, your order will be shipped to you via Ground Delivery at no additional charge.
We require that all items of an order be in stock before shipping. If one or more items are out of stock, we will ship all items that are in stock first and then ship any backordered items when they are available. You will only pay for the shipping once. If you need to cancel your order prior to its shipment, please use the Contact Us page immediately, keeping in mind that over 95% of the orders ship the same day or within 24 business hours of the receiving the order.
Special Order Items:
Specially-ordered items are not stocked in our warehouse but can usually be shipped within 3-5 business days. Special-ordered products cannot be canceled once the order has been placed, nor are they refundable unless they are defective.