About Surveillent

Welcome to Surveillent!

Surveillent was created to provide small businesses and the non-typical low-voltage installation companies (electrical contractors, IT cabling companies and installation-only firms) an opportunity to take advantage of our low prices on security-industry products. All of the highly visible brands we offer are available on Surveillent.com or Surveillent.net and if you do not see what you are looking for, contact us and we will try and get it for you.

Through Surveillent.com or Surveillent.net, businesses and resellers who do not have the in-house security staff can take advantage of Surveillent's expertise to make those buying decisions the right ones, the first time. Many small businesses and low-voltage contractors simply cannot afford and do not have the resources to hire an outside security consultant or engineering firm to help them make those purchasing decisions.

Consider Surveillent your in-house security consultant. Our combined 60 years of expertise within the security-industry will enable you to make the right purchasing decision at the lowest possible prices. By tapping into our industry expertise and buying power, you are tapping into a wealth of security-industry knowledge at no additional cost to you. Surveillent's pre-sales support comes free when you are considering purchasing our products and our post-sales and technical support comes free after you purchase our products. When you buy "parts" from the other guys, you won't get this critical level of support.

Surveillent "is" the difference between a hassle free purchase and one that can turn out to be a costly mistake. Surveillent delivers the brands you trust.

For general questions please refer to our FAQ section

Payment

Surveillent accepts all major credit cards as well as PayPal and Google Checkout.

We also gladly accept your personal checks, corporate checks, money orders and cashiers checks. We will not be able to ship your item until this check clears our bank.

We also accept wire (bank to bank) transfers.

When you place your order online with Surveillent you are charging your order to your card at that that time.

Tax

We do NOT charge sales tax.

Domestic Shipping

Surveillent quotes all shipments as 2 to 9 business days time-in-transit and 99.6% of our shipments will arrive in this timeframe however because we process orders fast most orders arrive (on the average) the 5th business day.

Surveillent only ship to confirmed addresses. Surveillent only ships within the USA and we do not ship to PO boxes or APO/FPO. Our primary carriers are UPS/FedEx and all shipments can ONLY ship UPS Ground.

Surveillent ships every business day that we are open. Under normal circumstances, during normal business hours, if your item is paid in full before 3:00 P.M. (CST) we make every attempt to ship your item the same day. In some cases, when an item is out of stock in our warehouses, it will either be shipped to our warehouses or shipped directly from the manufacturer to your address. In these cases, it may take another day or two before your item is shipped.

Your item will be packed properly, securely, and in a smoke-free environment by our professional and knowledgeable shipping team. We take every step ensure every item is double checked for accuracy and is well packaged so it makes the trip to your destination safe and sound. All large, heavy items need special packing and shipping via freight carrier.

Although we details the shipping costs right on the items page, in some cases, based upon more than one item, we can reduce the shipping price. Please contact us before you purchase or send us your payment so we can make this adjustment.

International Shipping

Surveillent currently only ships to the USA.

Warranty

Surveillent stands behind the original manufactures warranty terms and conditions up to 30 days from delivery. The warranty for each of of the manufacturers we work with might be longer then ours.

The buyer is responsible to cover the shipping costs and any related insurance to Surveillent's business partner of choice for this warranty service. Surveillent will cover the shipping costs back to you.